ON DEMAND DELIVERIES

IN THE PALM OF YOUR HAND

With DHL Express’ innovative On Demand Delivery (ODD) service, you can choose up to seven different delivery options online!

This is good news for e-commerce retailers as well. With On Demand Delivery as additional support, you can be assured customers will receive your products every time, even when they’re away.

ON DEMAND DELIVERIES

IN THE PALM OF YOUR HAND

With DHL Express’ innovative On Demand Delivery (ODD) service, you can choose up to seven different delivery options online!

This is good news for e-commerce retailers as well. With On Demand Delivery as additional support, you can be assured customers will receive your products every time, even when they’re away.

ON DEMAND DELIVERIES

IN THE PALM OF YOUR HAND

With DHL Express’ innovative On Demand Delivery (ODD) service, you can choose up to seven different delivery options online!

This is good news for e-commerce retailers as well. With On Demand Delivery as additional support, you can be assured customers will receive your products every time, even when they’re away.

ON DEMAND DELIVERIES
IN THE PALM OF YOUR HAND

With DHL Express’ innovative On Demand Delivery (ODD) service, you can choose up to seven different delivery options online!

This is good news for e-commerce retailers as well. With On Demand Delivery as additional support, you can be assured customers will receive your products every time, even when they’re away.

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With DHL Express’ innovative On Demand Delivery (ODD) service, you can choose up to seven different delivery options online!

This is good news for e-commerce retailers as well. With On Demand Delivery as additional support, you can be assured customers will receive your products every time, even when they’re away.

ON DEMAND DELIVERY (ODD) OPTIONS

Schedule your delivery

Select a new delivery date up to seven calendar days from the original date

Schedule your delivery

Select a new delivery date up to seven calendar days from the original date

Signature release

Authorise your delivery without a signature

Signature release

Authorise your delivery without a signature

Leave with neighbor

Instruct that the shipment is delivered to a nominated neighbor

Leave with neighbor

Instruct that the shipment is delivered to a nominated neighbor

Collect from service point

Have your shipment delivered to a nearby DHL Service Point

Collect from service point

Have your shipment delivered to a nearby DHL Service Point

Alternate address

Request delivery to a different address in the country

Alternate address

Request delivery to a different address in the country

Vacation hold

Request delivery up to 30 calendar days from the original date

Vacation hold

Request delivery up to 30 calendar days from the original date

COLLECTION FROM PARCEL LOCKER

You’ll never have to wait around for your delivery again. Now choose to have your parcel stored securely in our locker located at the linkway between Cinnamon Grand Hotel and the Crescat Boulevard, until you are ready to collect it.

COLLECTION FROM PARCEL LOCKER

You’ll never have to wait around for your delivery again. Now choose to have your parcel stored securely in our locker located at the DHL Express Head Office (at the linkway between Cinnamon Grand Hotel and the Crescat Boulevard in the city), until you are ready to collect it.

COLLECTION FROM PARCEL LOCKER

Pick up shipment anytime in the city instead of waiting for delivery.
(Located at the link way between Cinnamon Grand Hotel and the Crescat Boulevard)

COLLECTION FROM PARCEL LOCKER

You’ll never have to wait around for your delivery again. Now choose to have your parcel stored securely in our locker located at the DHL Express Head Office (at the linkway between Cinnamon Grand Hotel and the Crescat Boulevard in the city), until you are ready to collect it.

HOW IT WORKS

Receiver is notified by email or SMS of their upcoming delivery

Receiver is notified by email or SMS of their upcoming delivery

Receivers are directed via a shipment-specific secure weblink to the On Demand Delivery website (optimised for smartphone, tablet and desktop usage)

Receivers are directed via a shipment-specific secure weblink to the On Demand Delivery website (optimised for smartphone, tablet and desktop usage)

On the website, receivers can customise their delivery with the options made available by the shipper

On the website, receivers can customise their delivery with the options made available by the shipper

All delivery changes are confirmed onscreen and through email

All delivery changes are confirmed onscreen and through email

An updated notification is sent to the receiver

An updated notification is sent to the receiver

DHL Express executes delivery according to the receiver’s request

DHL Express executes delivery according to the receiver’s request

BENEFITS FOR SHIPPERS AND RECEIVERS

  • Increases customer satisfaction by increasing first-time deliveries
  • Simple and easy onboarding
  • Shipper can choose which delivery options are available to Receivers
  • Value-added service at no cost
  • Consistent service levels worldwide
  • Flexible, convenient, and easy-to-use delivery options
  • Receivers arrange deliveries on their own terms and in their own language
  • Greater control over receiving deliveries
  • Alerts keep Receivers informed of shipment progress and scheduled delivery dates
  • Access via smartphone, tablet or desktop
  • Increases customer satisfaction by increasing first-time deliveries
  • Simple and easy onboarding
  • Shipper can choose which delivery options are available to Receivers
  • Value-added service at no cost
  • Consistent service levels worldwide
  • Flexible, convenient, and easy-to-use delivery options
  • Receivers arrange deliveries on their own terms and in their own language
  • Greater control over receiving deliveries
  • Alerts keep Receivers informed of shipment progress and scheduled delivery dates
  • Access via smartphone, tablet or desktop
  • Increases customer satisfaction by increasing first-time deliveries
  • Simple and easy onboarding
  • Shipper can choose which delivery options are available to Receivers
  • Value-added service at no cost
  • Consistent service levels worldwide
  • Flexible, convenient, and easy-to-use delivery options
  • Receivers arrange deliveries on their own terms and in their own language
  • Greater control over receiving deliveries
  • Alerts keep Receivers informed of shipment progress and scheduled delivery dates
  • Access via smartphone, tablet or desktop
  • Increases customer satisfaction by increasing first-time deliveries
  • Simple and easy onboarding
  • Shipper can choose which delivery options are available to Receivers
  • Value-added service at no cost
  • Consistent service levels worldwide
  • Flexible, convenient, and easy-to-use delivery options
  • Receivers arrange deliveries on their own terms and in their own language
  • Greater control over receiving deliveries
  • Alerts keep Receivers informed of shipment progress and scheduled delivery dates
  • Access via smartphone, tablet or desktop